Client Servicing Executive

We are looking for a passionate and talented Associate for our marketing activities with an experience of 1-2 years. If you’re a skilled Marketing strategist, we’d like to meet you.

Roles and Responsibilities:

• Serve as the primary point of contact for assigned clients and manage their accounts effectively.

• Build strong client relationships by providing exceptional customer service and resolving client issues in a timely and efficient manner

• Understand the client’s business objectives and develop strategies to achieve them

• Work closely with the creative, media, and production teams to develop and execute integrated marketing campaigns that meet client’s needs

• Prepare and present proposals, budgets, and timelines to clients

• Ensure timely delivery of all client deliverables and manage the production process

• Monitor and analyze campaign performance and make recommendations for optimization

• Develop new business opportunities and identify upsell and cross-sell opportunities within existing accounts

• Maintain up-to-date knowledge of industry trends, market conditions, and competitor activities

• Ensure compliance with agency policies, procedures, and ethical standards

• Other duties as assigned by the management team

• Demonstrated end to end expertise in Digital Marketing, Outreach and prior experience in a Marketing agency.

• Great understanding of B2B Marketing concepts like demand generation and metrics like SQL’s, MQL’s and sales enablement solutions

• Understanding of Digital Marketing fundamentals (channels, tracking, conversion, personalization), SEO, SEM, and other Digital Marketing Nuances.

Requirements: 

• Minimum of 2 years of experience in client servicing role in an advertising agency

• Bachelor’s degree in marketing, communications, business or related field

• Strong communication and interpersonal skills with the ability to build and maintain relationships with clients and internal teams

• Ability to think strategically and creatively to develop effective marketing campaigns

• Strong project management skills with the ability to prioritise and manage multiple projects simultaneously

• Ability to work under pressure and meet deadlines

• Excellent presentation and negotiation skills

• Proficient in Microsoft Office (Word, Excel, PowerPoint)